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Viking customer service, two thumbs up!

Discussion in 'Viking Yacht' started by MSviking, Nov 19, 2012.

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  1. MSviking, Nov 19, 2012
    #1
    MSviking

    MSviking New Member

    Joined:
    Nov 29, 2011
    Messages:
    34
    Location:
    OB Alabama
    Last year I purchased a 2008 54' Viking convertible from the original owner. I had a small list of items I needed to replace, little things like a cabinet latch etc... In addition, I could not figure out how to remove a particular AC filter.

    I sent an email this morning with my boats build number and within an hour I had an email listing all the parts and prices as well as a video on how to remove the filter!

    In this day and age of rampant poor or no customer service, it is refreshing to see Viking doing it right!!

    Robert
    "Jacquelyn" 54 Convertible
  2. RT46, Nov 19, 2012
    #2
    RT46

    RT46 Senior Member

    Joined:
    Feb 22, 2011
    Messages:
    1,058
    Location:
    Long Island, NY
    Im not surprised.

    Viking is well known for great customer service.
  3. Capt J, Nov 19, 2012
    #3
    Capt J

    Capt J Senior Member

    Joined:
    Jul 11, 2005
    Messages:
    14,435
    Location:
    Fort Lauderdale
    I agree, Viking has good customer service as well as Hatteras, Cabo, and the best in the SF market I've encountered was Carolina Classic. They sent a new owner of a 6 year old boat, free parts everytime he had a problem.