Now THAT is a cultural failure! The days of pulling ones self up by the bootstraps is long gone, fewer and fewer Americans can even afford boots. The concept of forcing an employee to depend on tips is demeaning and mean. It does nothing to promote good service or provide anything other than temporary work for most of those who can't find employment elsewhere. The old cliche about something being worth what you will pay for it applies here. The employer and the customer place an obscenely low value on service jobs yet expect servitude from servants. This is truly a cultural failure and an economic smokescreen. We (the U.S.) can't keep an American flagged cruise ship in service because we only pay enough to the service crew to attract children and street people who have no intention of excelling at their job. We don't have the European tradition of service or the respect for those who make it their occupation. This is a cultural failure.