I wanted to warn everyone about a bad experience with Anchorlift windlass warranty and support. In June 2013 I purchased a new, in the box Anchorlift Dolphin 1012C Windlass on ebay from ebay seller Gulfstream Marine in Clearwater, Florida. All went smoothly with the transaction and delivery. I had the windlass professionally installed in July 2013. Now, three months later the windlass is getting quite stained with rust spots. The construction is reportedly 316L stainless, which should most likely not get rusty in 3 months (on the upper Chesapeake - in nearly fresh water) The boat is kept in a covered shed slip. Anchorlift says: 5-year factory warranty applies only to products purchased through authorized ANCHORLIFT dealer. This was a reply from "Roy" their technical manager in Norway. I can't seem to find any "authorized" Anchorlift dealers in the US except their own USA office in Largo, Florida. Their website offers a phone number which goes to voicemail, and a "yahoo" email address which no one seems to check. There is a note on their website that states: Please check back soon for more convenient purchasing options. Gulfstream Marine says: This unit was sold discounted and without warranty as described on ebay. I use to represent anchorlift as a dealer before anchorlift decided to import their products directly to the US. Sorry, I couldn't be more help but there is nothing else I can offer you. Original ebay listing (still available online) makes no mention of there being no warranty. BUYER BEWARE. Here are photos of the 3 month old rusty Anchorlift windlass.