Discussion in 'YachtForums Yacht Club' started by Ken Bracewell, Oct 4, 2020.
This, sometimes takes weeks......or never......
This all sounds a lot like the US motorhome industry.
There's reasons they call them land yachts.
Only a keystroke for the boatbuilder to have suppliers to expedite shipping parts directly to their customers.
Capt Ralph said: ↑
Ever hear back from Mut or Cantalupi?
Another example of good customer service from international builders and suppliers ... a few years back i needed a piece of rail for a gate for the johnson I was running. One email to Taiwan and I got a quote and all Payment instructions. A week later I had the part. It s not rocket science, all you need is a manufacturer that cares.
Another excellent company is Imtra up In New Bedford Ma. They import and provide support for a bunch of European suppliers, from Thrusters to wipers to lights. Amazing customer service.
My contact at Imtra; Ray, has done back flips for us and our customers. Always has delivered.
That is a great shop.
A few months ago I had a gear box failure on the thruster. One call to Imtra and the new gear box was on the way with all the info Needed. No surprises.
The odd thing is there is a lot of money in parts. So it's an avenue that takes some $$$ investing and one good employee to answer the phone and sell stuff. There used to be one guy (Rob) at Surfside in NY that was an Azimut parts guru, you'd call him up and he'd know exactly what you were looking for and you had the parts in a few weeks.....they even stocked a decent amount of stuff........then MM bought Surfside and Rob moved on at some point to somewhere else and now you call the parts department, leave a message......and wait......and wait.....
Maybe our first call should be to Imtra on Mut issues.
I wonder if Ray has any insight or contacts? Huummm..