Sad but true, even though it's backwards thinking. When the economic times are at their worst is when it's most important to distinguish yourself among your competitors, not degrade yourself. They have no lock on the market by any means, there are plenty of other manufacturers and dealers out there who are more than willing to cut Ferrettis and MMs throats with this debacle. It's relatively easy to forgive a problem product as long as the customer service is there. Poor customer service though is not so easily forgiven.