It's been a long and ongoing saga dealing with the Sat TV system to date we have already changed out all the decoders and distribution system. That part of the system seems to be working pretty well now. The basic issue at the moment is that the antenna does not reliabley track satilites, works great when we are at a dock. Since the system has been installed onboard there have been untold visits from several technicians to deal with the issue, usually with the same result, nothing or very little found to be wrong it works great for a week or so then once again the antenna starts searching the wrong part of the sky. We have even gone to the point of sending the TAC92 back to the factory to be checked over and repaired but even then they could not find much wrong, I believe that there was a small amount of corrosion on a couple of pin connectors.
I have found tech support a Seatel to be a bit of a hit or miss affair it all depends on who you get on the day. But regardless of who you get they are hindered by the company policy of having to sell parts through their service network which is fine when you are in a major centre. But when you are out cruising around somewhere that gets expensive real quick and you end up more often than not with a service tech who is only qualified to be a donkey mechanic.
Anyhow we have decided to install a KVH M7 unit early in the new year, so I shall let you know how it goes.