I will never own or recommend another Yanmar product or have anything to do with their Australian dealer, Power Equipment. In my opinion the behaviour of both has been appalling, Yanmar simply ignore me and will not respond to my letters seeking help meanwhile Power Equipment engaged Solicitors to communicate with me whilst bizarrely claiming they did not have to deal with me because the Yanmar package on my boat did not come through them. This is despite the Yanmar Worldwide Warranty, which is posted on the Power Equipment / Yanmar Australia website http://www.yanmar.com.au/media/10829...20warranty.pdf
stating if you have a claim to contact the dealer or distributor nearest to you, nothing about having to go back to the supplier. Yanmar will not respond to me or clarify this.
At the end of the day I have a gearbox which seized after only 360 hours and 6 months past the warranty period of 24 month, note the warranty also allows for 2000 hours whichever comes first, which is over 5 times the life I got from my gearbox. The Yanmar Dealer who replaced the gearbox could find no external cause of the failure. Gearboxes do not wear out when not being used!
It is also interesting to note Yanmars own Warranty recognises laws in other countries may over ride the Yanmar Warranty which is the case in Australia under the Trade Practices Act, the gearbox is covered by an implied warranty. In my opinion Yanmar and Power Equipment choose to ignore this and in fact it seemed to me that Power Equipment has no knowledge of the consumer laws within the country they operate. Refer For consumers
in Australia manufacturers warranties are voluntary and the Trade Practices Act states that goods must be free of defects at the time of manufacture, fit for the prupose and provide a level of performance expected at the time of purchase, there is no time limit.
After many letters with Power Equipments Solicitors, Yanmar through Power Equipment made a "final offer" which was for Yanmar to agree to send the gearbox to Japan for inspection, interestingly Power Equipment have never inspected the gearbox, I had to release Yanmar from all claims past present and future for all of the Yanmar Equipment on my vessel, even though the engines still had a 5 year warranty on major components. I also had to agree to whatever they decided to pay and accept whatever Yanmar say about the failure. That is the gearbox goes halfway round the world never to be seen again and I would have no right to have it independently assessed and I would have no right to disagree with whatever Yanmar decides having also given up my rights to claim from all the Yanmar equipment. Tell me is there anyone out there you would agree to this?
I proposed that Power Equipment inspect the gearbox in Australia and advice Yanmar accordingly, the Yanmar Warranty actually allows for dealers and distributors to assess claims. If Yanmar still wanted the gearbox sent to Japan then I could get it independently assessed before it was sent. If Power Equipment could show me a reason the gearbox failed and it was not the fault of Yanmar or an independent assessment found likewise the matter would be at an end. This was unacceptable to Yanmar and in my opinion it was clear they were only prepared to inspect the gearbox if they were in a position to deny liability without recourse from me. It is also my opinion they fully intend to deny liability regardless, why else behave like this.
I am in the process of lodging a complaint with the Office of Fair Trading in Queensland and will pursue Yanmar under the Trade Practices Act in Australia.
My experience with Symbol Yachts whilst extremely disappointing I have accepted what happened as they are a small company. Yanmar, however, have astounded me, for an international company such as they are to behave in such an appalling manner to their customers is astounding. Take Five is my second and will be my last Yanmar powered vessel.