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That's unfortunate.
Beneteau and Ferretti have been more than helpful with us.
Try another call into them, and worst case scenario, with any basic image, and someone with some photoshop skills they can create essentially a wire image which is what you are probably looking for is you are wanting to do logo / embroidery and such.
Try checking around for a person who has some familiarity in photoshop to create one for you from an image, should Betram not be of any help.
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